Thursday, October 31, 2019

Improvements to RVA311 Request System, November 2019

Significant improvements to several Public Works request types will be implemented in RVA311 on November 1. Changes will separate out some request types that were previously combined, resulting in three benefits:1.    It will be easier to find the right request for your needs
2.    Submissions will be more accurate
3.    Requests will route to the appropriate internal team more efficiently
Two other, similar request types will be combined for ease of use.
In addition, descriptions of these requests have been completely rewritten to explain clearly to citizens what process they need to follow and what to expect when submitting a request.
  1. “Parking Application” has been separated into two distinct requests: "Request Handicap Parking Sign" and "Request Residential Parking Permit." Request routing has been improved.
  2. “Paid Services” Request has been redesigned into three distinct requests, tailored to each need to be easier to use for both citizens and Solid Waste staff: "Request Residential Trash Can," "Request Business Trash Can or Services Change," and "Request Paid Bulk or Appliance Pick Up."
  3. Currently combined “Public Litter / Storm Debris” will be separated into two distinct requests to improve submission accuracy: "Report Litter on Public Property" and "Request Collection of Storm Debris."
  4. Separate Public and Private Graffiti requests have been combined into single request: "Report Graffiti."
  5. Two new "Info Only" Requests Added: "How to Request Police Attendance at Community Event" and "How to Report a Gas Leak."
  6. "Paid Leaf Service" has been enabled for the season.

Citizen Service & Response will continue to make enhancements to requests in the future based on public and internal feedback, usage data and analysis.

DMV Connect Services to be Provided at City Hall on Friday, November 1

The Department of Motor Vehicles’ (DMV) mobile customer service center – DMV Connect – will be at Richmond City Hall, 900 E. Broad Street, on Friday, November 1, 2019 from 9 a.m. to 4 p.m.

DMV Connect offers common DMV transactions including applying for and renewing driver's licenses and ID cards, titles and registrations, license plates, driver transcripts, disabled parking placards or plates, address changes, E-ZPass transponders, hunting and fishing licenses and much more.

Citizens are encouraged to research and bring the required documents to complete your transactions. To determine what documents are needed, use the interactive document guide at

DMV Connect is a portable program serving Virginians who may not be able to travel to a DMV office. These services will be offered at least once per month in the City of Richmond, depending on the volume of customers.


Thursday, October 24, 2019

Major Traffic Delays Anticipated During Renovations at Transfer Station

Work at Hopkins Road station to last four months

The initial phase begins Monday, October 28, on a two-phase project to replace the concrete tipping floors at the Waste Management Richmond Transfer Station at 3520 N. Hopkins Road. Once construction begins only half of the facility will be open for waste disposal during each phase.

During the first phase the north half of the floor will be removed and replaced. Construction is expected to be completed on December 26.  The following day, December 27, phase two begins on the south half of the floor and will last until February 28. 

Due to the heavy volume of daily traffic at the station, extended delays are anticipated during the renovations. The city is urging Richmond residents who utilize the facility to instead use the East Richmond Road Convenience Center (ERRCC) at 3800 East Richmond Rd. Items such as trash, bulk and brush, and household hazardous waste can be disposed at that location. Beginning Monday, hours of operation at ERRCC are 7 a.m. to 4:30 p.m. Monday through Friday and 8:30 a.m. to 2 p.m. on Saturday. It is closed on Sunday. The facility is only for city residents. Proof of residency is required.